Digi fiber users gain router freedom: self-install now possible

Digi customers can now use their own routers with Pro-Digi fiber plans, a change reversing a recent restriction that frustrated many users. The shift, confirmed this week, offers a welcome solution for those seeking greater control over their home network.

Digi relents: self-install router option returns for pro-digi customers

Previously, Digi prohibited customers from using third-party routers with their Pro-Digi fiber service, a limitation that emerged shortly after the Pro-Digi plan's launch. The change, implemented swiftly – the issue vanished between February 20th and March 8th – addresses a significant user complaint. The existing exception for fixed-line customers remained unchanged, highlighting the targeted nature of the previous restriction.

The updated process for requesting a self-install router is straightforward. Customers can call Digi's 1200 hotline, stating their desire to use their own router, and obtain the necessary PPPoE credentials. For those unable to call from their Digi line, the alternative number 919 120 120 is available.

While self-installing a router isn't universally necessary, it offers benefits. Users gain control over hardware, potentially improving WiFi signal strength and compatibility with newer technologies. This move by Digi acknowledges user demand and provides a more flexible service offering. The change applies to both new and existing contracts, suggesting a broader strategic shift.

This development follows other recent announcements from Digi, including a WiFi 6 router upgrade and the controversial requirement for customers to return company equipment upon cancellation. The return policy exception for self-installed routers is a notable detail. It’s a move that Digi likely calculated would appease a vocal user base.

The new router model is based on the TP-Link XGB430v Pro design. This shift in policy represents a tangible response to customer feedback and a refinement of Digi's service model. The speed and efficiency of this change – resolving the issue in under two weeks – speaks volumes about Digi's responsiveness to user concerns.

The ability to use a personal router is more than just a convenience; it’s about empowerment. And it’s a change that Digi users will undoubtedly welcome.