Fix smart wifi app issues with simple steps

Having Smart WiFi app problems can be frustrating, especially when you're unable to access the app's features to manage your WiFi connection. For Movistar customers with the Smart WiFi 7 router and facing issues connecting to the app, there's a straightforward solution.

Directly connect to wifi 7

To resolve the issue, ensure your device is connected directly to the WiFi 7 network, not a secondary or guest network. This is a crucial step, as the app won't work if you're connected indirectly.

If you're still encountering problems after directly connecting, proceed with the following troubleshooting steps:

1. Check your device's software updates and ensure the app itself is up to date.

2. Close the app, then reopen it to see if the issue persists.

3. If the problem continues, uninstall and reinstall the app.

4. As a last resort, reset your Smart WiFi 7 router by inserting a paperclip into the reset hole and holding it for 20 seconds. Wait for the router to fully restart, then reinstall the app.

It's worth noting that the issue might not be with the router itself but rather with the WiFi 6 amplifier. In this case, reset the amplifier using the same process and reinstall the app.

By following these simple steps, you should be able to access and utilize the Smart WiFi app without further hiccups.